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Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Responsibilities:
- Delivers day-to-day customer service for clinical trial logistics requests, updates, and inquiries in accordance with established procedures, service levels, and quality requirements
- Prepares study-related documents, site materials, shipment records, and other required forms using approved templates, checklists, and current process requirements
- Coordinates with country operations, clinical teams, sites, and approved external contacts to confirm service needs, obtain missing information, and communicate next steps




- Resolves routine to moderately complex inquiries related to documentation, request status, system access, and service execution within defined guidelines
- Reviews system records and documents for missing information, inaccurate entries, and outdated templates and completes approved corrections or escalates for resolution
- Maintains complete records, version-controlled documents, approvals, and audit notes in required systems and repositories to preserve compliance and traceability
- Prepares status updates, exception summaries, and service communications to support issue follow-up, clean handoffs, and consistent customer service delivery

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Requirements:
- High School Diploma/GED or equivalent experience required
- Associate’s degree in life sciences, clinical research, business administration, customer service, logistics, or a related field preferred
- 3+ years of experience in customer service, clinical trial support, clin

📌 Senior Customer Service Representative (Mumbai)
🏢 Cencora
📍 Mumbai