L2
Engineer

Location: Bangalore

Experience
Required: 3 – 5 Years

Employment
Type: Full-Time | Shift-Based (24x7 Rotational)

About Zybisys

Zybisys is a technology company
that helps banks, financial institutions, and FinTech businesses build and run
secure, reliable, and high-performance technology platforms. We work closely
with some of India's leading stock brokers to manage their cloud infrastructure,
cybersecurity, platform operations, and observability. With deep expertise in
the Capital Markets domain, we focus on simplifying complex technology,
improving operational resilience, and helping our customers innovate with
confidence.

Job Description

The L2 Engineer is the
second-tier technical support layer within Zybisys's 24x7 managed cloud
operations. This role owns the escalation queue from L1, performs deep-dive
troubleshooting and root cause analysis, implements approved infrastructure
changes, and manages the day-to-day configuration and administration of cloud
and hybrid on-premises environments.

This is a hands-on technical




role requiring strong Azure administration skills, solid networking and
security platform knowledge, and the ability to independently resolve complex
infrastructure incidents. The L2 Engineer is also a key contributor to operational
improvement — configuring monitoring rules, writing runbooks, and driving
automation of repeatable tasks.

Key Responsibilities

Incident Management &
Escalation Handling

· Own all L1-escalated incidents —
perform structured deep-dive troubleshooting, establish scope of impact, and
drive resolution within SLA thresholds.

· Lead root cause analysis (RCA)
for P1 and P2 incidents; produce transparent, structured RCA reports with timeline,
contributing factors, and corrective actions within agreed timelines.

· Coordinate war-room responses
during major incidents — liaising across L1, specialist, DevOps, and vendor
support teams to restore service as quickly as possible.

· Maintain accurate and timely
ticke

📌 Engineer (Bengaluru)
🏢 Zybisys Consulting Services
📍 Bengaluru