Job Title: Customer Support Manager – Global Customer Experience (Diversity Hire – Women Only)
Location: Hybrid
CTC: ₹45 Lakhs Fixed + 20% Variable Pay
Experience: 15+ years with strong sales leadership background
Industry: Specify Industry, e.g., B2B Technology / Manufacturing / SaaS / etc.
Job Summary:
We are seeking a dynamic and results-driven Customer Support Manager to lead our Global Channel Solution Center. This women-only leadership role is part of our diversity hiring initiative and offers a unique prospect to drive transformation, operational excellence, and sales performance across our customer support function. The ideal candidate will bring a strong sales background, exceptional leadership qualities, and a passion for delivering an extraordinary customer experience.
Key Responsibilities:
- Strategy & Leadership
- Establish and execute the Channel Solution Center strategy aligned with broader business goals.
- Transform the customer care function into a high-performing, customer-centric organization.
- Lead, mentor,



and develop multiple teams of global customer service professionals.
- Customer Experience & Sales Impact
- Champion the Extraordinary Customer Experience (ECE) and foster an "Ease of Doing Business" culture.
- Leverage strong sales acumen to influence customer outcomes through cross-functional collaboration.
- Address escalations directly with global customers and stakeholders, ensuring timely resolutions.
- Operational Excellence
- Implement continuous improvement initiatives and effective change management strategies.
- Monitor key performance indicators (KPIs) and drive accountability through structured follow-up.
- Deliver annual cost reductions, productivity enhancements, and service level improvements.
- Cross-functional Collaboration
- Liaise across Sales, Production, Supply Chain, Planning, Quality, and Business Units to optimize delivery and performance KPIs.
- Resolve urgent delivery or expediting issues through direct engageme

📌 Customer Support Manager – Global Customer Experience (Bengaluru)
🏢 Global IT Con
📍 Bengaluru