Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
Overview
As a Renewals Manager supporting SMB and Commercial customers, you will own the commercial renewal process for a portfolio of customers,
driving predictable retention and identifying opportunities for future growth. Working closely with Customer Success, Sales and cross-functional partners, you will deliver a seamless renewal experience, proactively manage commercial risk, and help customers realize continued value from their investment in Seismic.
Who you are:
- 3–5 years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS workplace.
- Experience managing a portfolio of SMB or Commercial customers with responsibility for revenue retention.
- Strong commercial and negotiation skills with the ability to confidently lead customer conversations and achieve successful outcomes.
- Ability to identify expansion opportunities and collaborate effectively with cross-functional teams to support customer growth.
- Analytical mindset with experience using customer insights, product u