Functional Consultant – GOLD Retail Processes & Transformation
Location: Bengaluru, India
About Us
SymphonyAI is a leading enterprise AI solutions provider helping retailers and manufacturers optimize business operations through advanced analytics, planning, and automation solutions. Our products support global organizations in improving supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction.
We are committed to delivering measurable outcomes for our clients through innovative technology, deep domain expertise, and strong customer partnerships.
Job Description
Job Summary
We are looking for a Functional Consultant — a retail-processes expert — for Symphony GOLD project delivery: process consulting and design, customer workshops, migrations, training, and change management on transformation programs.
This is a customer-facing role with a collaborative, supportive, face-to-face approach. The consultant understands the dynamics of project-led ERP implementations and system transformations,
reads the customer's current landscape and processes, proactively identifies sub-optimal processes, and leads change management toward the newly designed processes. The current allocation includes a contractually committed full-scope program running to March 2027 and a GOLD version-migration project at a major grocery retailer.
Key Responsibilities
Process Consulting & Design
- Analyze the customer's current landscape and processes; proactively identify sub-optimal processes.
- Design future-state retail processes and lead change management toward their adoption.
- Translate process designs into GOLD configuration and functional requirements.
Workshops, Training & Enablement
- Mentor and lead customer-facing workshops on site.
- Deliver key-user training and support organizational change during transformations.
- Maintain a cooperative, supportive, face-to-face working relationship with client teams.