Join the Recrumart team as a Full Time Technical Support Engineer on Erekrut, specializing in Technical Support Engineer in the IT-ITeSindustry. We are seeking talented individuals with a passion for and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Designation
Technical Support Engineer
Key Skills
ITIL
Industry
IT-ITeS
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Technical Support Quiz
10 Minutes
Company
Info -
Mobile Programming India Pvt. Ltd.
Company Webisite -
https://www.mobileprogramming.com/
HR Name -
Shiva
📌 Technical Support Engineer (Bengaluru)
🏢 Recrumart
📍 Bengaluru
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