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Job Details

This hybrid role primarily supports 24×7 service operations (80%) for Axway B2Bi EDI integrations, ensuring stable, secure, and SLA‑compliant transaction processing across partner ecosystems.
In addition, the role contributes 20% development and enablement activities, including lightweight automation, operational tooling, small enhancements, and controlled configuration or mapping updates under defined governance.
The objective is to reduce incidents through operational excellence while continuously improving platform reliability, efficiency, and standardization through automation.

Key Responsibilities:

A. Service Operations (80%)
1. Monitoring (“Eyes on Glass”)
- Monitor Axway B2Bi services,



Sentinel dashboards, and system alerts for failures, performance degradation, and anomalies.
- Validate end‑to‑end EDI transaction health across AS2, SFTP, HTTP, and FTP protocols.
- Ensure uninterrupted message processing and partner connectivity.

2. Incident Management & First‑Line Troubleshooting
- Triage incidents by analyzing logs, error messages, and system alerts.
- Identify likely root causes related to:
- Connectivity and protocol issues
- Partner configuration and setup
- Certificates and security
- Mapping or payload/data quality issues
- Execute approved recovery actions:
- Message reprocessing, replay, and controlled retries
- Safe component restarts per SOP
- Ensure accurate incident logging, prioritization, and timely stakeholder communication aligned to SLAs.

3. Partner & Data Operations
- Coordinate with trading partners to resolve setup issues including:
- Certificates,

📌 EDI AxwayBi Service Operations Specialist (Pune)
🏢 Cencora
📍 Pune