ServiceNow BAU Lead (Chennai)

ServiceNow BAU Lead (Chennai)

02 Oct
|
Trigent Software
|
Chennai

02 Oct

Trigent Software

Chennai

• Lead ServiceNow Platform (ITSM, CSM, ITOM, DPR and EC)

• Lead BAU team and small enhancements (valuable to have architect knowledge)

• Min 5-6+ years of experience of maintaining platform and leading BAU team.

• Work closely with Product Owner and Scrum Master for PI planning

• Connect with TME stakeholders for upcoming enhancement requests

• Responsible for platform upgrade, weekly release, business communication if any major incident and scheduled outages

• Instance cloning, patch upgrade, yearly platform upgrade etc.

• Responsible to maintain SLAs i.e. Incident, Tasks, Change Requests, Release etc.

• Good communication skill and problem-solving skills

• Interaction with Servicenow Vendor and Architect.

• Responsible for continuous improvement in platform

• Mentor of BAU team members

📌 ServiceNow BAU Lead (Chennai)
🏢 Trigent Software
📍 Chennai

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