Sr. Manager | Staffing Operations & Client Delivery
- Experience: 8–12 Years
- Location: Jaipur (On-site / Work from Office)
- Industry: IT Staffing / IT Services & Consulting

Role Overview

We are looking for a business-driven Head of Staffing Operations & Client Delivery to lead our IT staffing delivery, client management, and talent acquisition operations.

This is not an internal corporate HR role; it is a high-impact, business-facing leadership position. You will sit at the intersection of client relationship management, revenue delivery, and fulfillment operations. You will manage both the Talent Acquisition teams and Account Managers/Executives to exceed selection targets, minimize turnaround time (TAT), expand billing within existing client accounts (farming), and support the business development team in successfully onboarding new logos.

Key Responsibilities
- Delivery & Selection Matrix Management
- Own the end-to-end delivery engine for IT staffing across FTE, C2C (Contract-to-Contract), and C2H (Contract-to-Hire) engagement models.




- Drive the team’s core performance metrics: Submission-to-Interview ratio, Interview-to-Offer ratio, Offer-to-Joining ratio, and Billable Selections.
- Optimize operational throughput, reduce sourcing TAT, eliminate candidate drop-offs, and ensure SLAs are consistently met across active mandates.
- Account Management, Farming & Escalations
- Serve as the senior operational point of contact for key client stakeholders, hiring managers, and MSP/VMS program teams.
- Proactively identify growth opportunities within existing client accounts by farming current divisions, projects, and recurring talent needs.
- Handle critical escalations, rate negotiations, candidate backouts, and SLA breaches with strategic conflict-resolution skills.
- Partner with the Business Development/Sales team to evaluate new requisition viability, build delivery proposals, and seamlessly activate newly acquired accounts.
- Team Leadership & Operations Orche

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