About This Role
Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, robust problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive.
In the role of CES Specialist, you will act as a connector between internal and external Clients and the Gartner Analyst community to problem solve around our clients most pressing technology and business-related questions and problems.
What you’ll do
- Interprets client needs and identifies the most relevant Gartner Analyst to fulfill the request
- Provides research and resources to business leaders to help improve their businesses
- Partners with internal stakeholders on client needs
- Reads industry research and develops understanding of complex topics
- Provides executive level customer service
- Builds strong working relationships with the Gartner Business & Technology Insights Analyst community and receives unlimited access to all Gartner research content
What you’ll need
- Any Bachelor's degree
- Experience in proactive problem solving with complex scenarios
- Strong time management and organizational skills
- Analytical mindset
- Strong business acumen
- Great written and verbal (live) communication skills, able to adjust style based on audience
Who you are
- Technologically savvy: able to quickly learn new systems and tools
- Works well in team environment
- Growth mindset with self-starter attitude
- Strong interest in business and technology along with a willingness to learn
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed wi