We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 5

Country/Location: Noida, India

Department: GSS English & Exams (IELTS Online)

Contract Type: Fixed term contract

Contract Duration: 1 year

Role Description/Purpose

The responsibilities of this role include assessing process knowledge and skills during interviews, conducting training needs analyses for existing staff (including new hires), developing process training materials, facilitating on-the-job language coaching, and assessing the outcomes of coaching sessions.

Role Accountabilities

We are seeking a skilled and passionate Communications Trainer to join our Business Process Services (BPS) team in Noida (NCR). Supporting a 24/7 operation across multiple business processes,



this role is critical in developing the communication and language capabilities of employees working in both back-office and customer-facing environments across voice, chat, and email channels. With a workforce of approximately 300–400 employees, you will play a key role in enhancing communication effectiveness, improving customer interactions, and supporting overall business performance. Employment is subject to successful background verification, and the role operates within a secure setting where personal belongings, mobile phones, and other electronic devices are not permitted in operational areas.

As a Communications Trainer, you will partner with hiring managers to assess candidates’ communication and language proficiency during the recruitment process, developing assessment materials and providing recommendations to support hiring decisions. You will identify training needs across the business, des

📌 Communications Trainer (Noida)
🏢 British Council
📍 Noida