Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Requirements
- Positive communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
📌 Service Executive (Indore)
🏢 Rise Agro Infra
📍 Indore
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