Chat Support Executive (Non Voice Process)

RELOCATION TO AHMEDABAD, GUJRAT IS MANDATORY

Interview mode: Online

Location: Ahmedabad, Gujarat | Work from Office
Employment Type: Full-Time
Salary: ₹26,000 – ₹38,000 CTC per month
Salary will be offered based on interview performance, skills, and relevant experience.

About the Role

We are looking for a Chat Support Executive – Non Voice Process to join our customer experience team. This role is ideal for freshers and experienced professionals who have strong written communication skills and a customer-first approach.

The selected candidate will interact with customers through digital communication channels, understand their concerns, provide appropriate solutions, and ensure a smooth, qualified, and positive customer experience.

Candidates must be based in Ahmedabad or be willing to relocate and work from the office.

Key Responsibilities

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Handle customer queries through chat, email, text, and social media platforms.

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Understand customer concerns and provide accurate and timely resolutions.

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Share clear and relevant information about products, services, and processes.

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Maintain high standards of written English, grammar, spelling, and professional communication.

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Handle complaints and challenging situations with patience, empathy, and professionalism.

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Record customer interactions accurately and maintain updated customer information.

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Follow company policies, processes, and defined quality standards.

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Achieve assigned quality, productivity, response-time, and customer satisfaction targets.

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Coordinate with internal teams to resolve customer issues effectively.

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Manage multiple customer conversations while maintaining accuracy and service quality.

Eligibility & Requirements

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Minimum qualification: 12th Pass / Diploma or equivalent; graduates preferred.

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Freshers are welcome to apply.

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Previous experience in customer service, chat support, BPO, or customer experience is an advantage.

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