Description
Position Summary and Location

The job purpose includes the network analysis and design, technology support, client support of the Global Data Solutions Data Network globally. The individual must be qualified at all levels of LAN and WAN, Voice, and Security technologies as per the qualifications listed in the job description. Knowledge of standard project management practices with excellent written and oral communications skills are also required.

Responsibilities
Duties and Responsibilities

· Lead advanced configuration, testing, and troubleshooting of network equipment (Cisco routers/switches, IP telephony, CME, CUE, wireless LAN) in coordination with Project, Engineering, and Customer teams.
· Act as the highest technical escalation point within the NOC, resolving complex network, voice, and wireless issues.
· Lead technical response during high-severity (P1/P2) incidents, ensuring rapid service restoration and transparent communication to stakeholders.
· Own and drive Root Cause Analysis (RCA) for major and recurring incidents,



implementing long-term corrective actions to improve stability.
· Maximize network performance and reliability through proactive monitoring, trend analysis, and optimisation of alerts, thresholds, and configurations.
· Document network designs, configurations, and change requests in line with standard operating procedures to support global operations.
· Operate effectively within a 24x7 shift environment, providing flexibility and urgency when handling service-impacting escalations.
· Provide technical leadership during shifts, mentoring junior engineers and ensuring adherence to standards, processes, and best practices.
· Collaborate closely with Network Architects, Engineering, and Project teams to support delivery and continuous improvement initiatives.
· Contribute to network design reviews, global standards, and documentation for data, voice, and video services.
· Engage directly with vendors/OEM support (e.g., Cisco TAC) fo

📌 Sr Technologist, Communications Engineer (Chandigarh)
🏢 Oceaneering
📍 Chandigarh