About Us

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview

The Senior Manager of Customer Success will build and lead the Customer Success team in Seismic's India hub,



supporting a high-volume book of business through scaled digital engagement. This role creates a strong team culture and drives consistent customer engagement, adoption, risk management, renewal readiness, and value realization at scale.

This leader will collaborate with Customer Success leadership and Seismic's Customer Experience organization (Community, Customer Education, Programs, and Operations) to translate Seismic's global strategy into regular team execution, with a focus on using AI and automation to streamline workflows, scale customer touchpoints, and increase team productivity. The role also serves as an escalation point for internal teams and customers, representing Seismic to both.

Who you are:
- 8+ years in Customer Success, Account Management, Skilled Services, Renewals, or any B2B SaaS post-sales role.
- 3+ years managing Customer Success Managers or post-sales teams, preferably in B2B SaaS.
- Managed

📌 Manager, Customer Success (Hyderabad)
🏢 Seismic
📍 Hyderabad