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Join the Insurance company team as a Full Time Team Leader on Erekrut, specializing in Team Leader in the Insurance industry. We are seeking talented individuals with a passion for Insurance and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Customer Relationship Team
Stakeholder Management
Business Teams, Claim Processing Team, Backend Teams, Quality team, Training Team, WFM, RTQM, MIS & Leadership
Functional /

Business Responsibilities
Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 CRMs
Supervising the performance and providing daily direction to a team of Team Coaches and CRMs to deliver to

Organization goals of service standards, productivity standards and customer experience delivery
Review & monitor daily sample calls for the team to assess team performance and give feedback to the team accordingly
Engaging,



recognizing and rewarding, coaching, refresher training and managing customer escalation on calls
Provide inputs to the concerned SPOC for team rostering. Conduct one on one and team meeting regularly to provide feedback
Undertake projects for Customer Experience Management, Process Reengineering, Error Reduction, Efficiency Enhancement, Customer DIY/Contact Reduction etc
Must Haves:
Problem Solving Skills
Process understanding and reforming abilities
Excellent Communication Skills in English & Hindi
People Management Skills
Stakeholder Management Skills
Analytical Ability
Required Qualification / Experience
Full Time Graduate / Post Graduate

Designation

Team Leader

Key Skills

Team HandlingTeam LeaderTeam Leadership

Industry

Insurance

Functional Area

Insurance

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Team Leader (Pune)
🏢 The People Pro
📍 Pune