Overview
The mission of AI Business Solutions - Biz Process is to help our customers digitally transform their businesses to drive recent sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

We at the India and South Asia Business Applications Solutions team are seeking a highly skilled AI Business Solution Engineer with a focus on Customer Engagement/Experience and Customer Service to join our team. The ideal candidate will have a strong background in Sales, Service and Marketing management/automation technologies, paired with extensive experience in CRM presales.

As an AI Business Solution Engineer – Sales & Service, you will provide technology expertise to help win deals by guiding Microsoft customers to successfully evaluate our CRM solutions. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring.



The role may need 0-40% travel outside your base location.
In this role you will be the Solution Engineer (pre-sales consultant) for your assigned workload and a member of the sales team that consists of Solution Specialist, Customer Success Unit, partners, and engineering. In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy, and inspiring the CxO/Business Decision Maker/Technical Decision Maker. You are responsible for designing/architecting the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solu

📌 Solution Engineering (Gurugram)
🏢 Microsoft
📍 Gurugram