A Day in the Life:
- Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
- Serve as main point of contact for clients during implementation and manage the project to completion.
- Design and document functional and technical requirements and help scope projects by understanding timelines and work.
- Solve complex technical implementations both independently and in a team environment.
- Clearly communicate solutions back to clients through calls and email.
- Train and teach clients on specific and recent aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
- Continually adapt and develop in-depth product knowledge and learn new technologies.
- Be a key stakeholder in building ZILL’s relationship with the client.
- Managing implementation activities, including time commitment, budget and risk management.
- Providing support to the project team ensuring all project documentation is current and up to date.
- Responding to client issues and ensuring resolution of issues.
- Project Management:



Oversee the end-to-end project lifecycle, including scoping, planning, execution, and delivery. Ensure projects are completed on time, within budget, and to the highest quality standards.
- Client Management: Cultivate strong relationships with client, serving as a trusted advisor and strategic partner. understand client objectives, challenges, and opportunities to develop tailored solutions.

Requirements
Experience:
- 8+ years of experience as an Implementation consultant.
- Minimum of 3 years of experience in technical consulting, customer success, or in a similar client-facing role in the technology sector.
- Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
- Strong foundational knowledge in data analytics and interpretation.
- Certification or deep experience with the Qualtrics Experience Management (XM) Platform i

📌 Sr XM Consultant (Mumbai)
🏢 Zill Consulting
📍 Mumbai