ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet.
The Global Delivery Centre (GDC) in Gurugram is ERM’s global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM’s global business runs seamlessly, efficiently, and consistently.
At the GDC, you will:
· Be part of a hub that ensures ERM’s business continuity worldwide.
· Collaborate with colleagues across geographies to support global operations.
· Drive consistency, compliance, and efficiency in core functions.
· Work with digital, automation, and AI-enabled tools to optimise how ERM operates.
· Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.
Why this role matters?
As a People Services Team Lead,
you will support ERM's global delivery by leading the execution of HR operations and employee lifecycle processes while ensuring a consistent, high-quality service experience for employees and managers globally. You will work within the People Services team, partnering with HR Operations, Payroll, Recruitment, Finance, Global Mobility, and business stakeholders across regions to deliver accurate, compliant, and effective people services. This role is critical to ensuring operational excellence, service quality, process standardization, and scalability of ERM's global people operations model.
What your impact is?
· Lead and develop a high-performing People Services team that consistently delivers excellent service and achieves operational KPIs.
· Ensure timely, accurate, and compliant processing of employee lifecycle transactions across multiple regions.
· Drive continuous improvement initiatives that enhance service delivery, e
📌 Manager - People Services Operations (New Delhi)
🏢 Erm
📍 New Delhi