About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

The AI Operations team is responsible for building, launching, and scaling AI-powered voice and Agentic AI solutions across Paytm’s merchant ecosystem.

The team works closely with Business, Product, Technology, Data, QA, and Operations teams to drive AI-led automation across merchant engagement, retention, activation, support, and service journeys.

The team owns the complete operational lifecycle of AI campaigns — from use-case identification and conversational journey design to voice-bot creation, prompt development, testing, deployment, performance monitoring, and continuous optimization.

About the role:





We are looking for a Campaign Manager – AI Operations who will own the end-to-end execution and success of AI-powered voice and Agentic AI campaigns.

The role will involve creating AI voice agents, writing and optimizing prompts, designing conversational journeys, launching campaigns, monitoring performance, analyzing AI interactions, and continuously improving the agent to drive measurable business outcomes.

The candidate should have a solid combination of operations understanding, prompt engineering, conversational AI, analytical thinking, and execution skills.

Role Expectations/ Responsibilities:

AI Agent Creation: Build and configure AI voice agents for different merchant use cases by defining conversation journeys, agent behavior, business rules, objection handling, and closure logic.
Prompt Engineering: Write, test, and continuously optimize production-ready prompts to ensure the AI agent follows the required conversation flow, understands merchant responses, asks relevant questions,

📌 Campaign Manager (Noida)
🏢 Paytm Payments Services
📍 Noida