Job Description
Job Description
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Enterprise Platform Administrator / Consultant – ServiceNow & Salesforce
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Position Overview
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We are looking for an Enterprise Platform Administrator / Consultant with hands-on knowledge of ServiceNow and Salesforce to configure, administer, automate, integrate, and continuously improve enterprise service management and customer operations platforms.
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The successful candidate will work across both platforms, translating business requirements into scalable configurations, workflows, integrations, and governed platform solutions. The role requires a solid understanding of IT Service Management (ITSM), CRM, platform administration, automation, scripting, data security, integration, testing, and release management.
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Key Responsibilities
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ServiceNow Administration & Configuration
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- Administer and configure ServiceNow instances, including tables, forms, lists, roles, groups, ACLs, notifications, and scoped applications.
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- Configure and support ITSM processes including:
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- Incident Management
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- Problem Management
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- Change Enablement
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- Request Fulfilment
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- Service Level Management
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- Work with the CMDB and Common Service Data Model to maintain service-aware processes.
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- Configure UI and data policies, client scripts, business rules, notifications, and other platform components.
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- Develop and maintain ServiceNow applications using Studio and App Engine Studio.
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- Build workflows and automations using Flow Designer and IntegrationHub.
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- Configure Service Catalog items, record producers, approvals, and Virtual Agent topics.
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- Develop and troubleshoot server-side scripts using GlideRecord and related ServiceNow APIs.
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- Create and consume REST APIs and work with Import Sets and Transform Maps.
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Salesforce Administration & Development
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- Configure Salesforce objects, fields, record pages, relationships, profiles, permission sets, sharing rules, and field-level secur
📌 Enterprise Platform Administrator (Salem)
🏢 TECEZE
📍 Salem