Director – Enterprise Application Support (Supply Chain)

Work Location - Hyderabad (Hybrid)

About Williams-Sonoma, Inc.

https://www.williams-sonoma.com/

Founded in 1956 and headquartered in San Francisco, California, Williams-Sonoma, Inc. is a Fortune 500, digital first, multi-channel specialty retailer. Our company vision is to own the home, and the places where our customers work, stay, and play. We bring the latest home furnishing trends to life through our portfolio of brands. With more than 500 retail stores globally and multiple international franchise operations, technology powers our e-commerce, supply chain, merchandising, analytics, and customer experience ecosystems worldwide. Engineers at the Williams-Sonoma India Technology Center build and scale digital commerce platforms serving millions of customers worldwide.

Role Overview

We are seeking a Director – Enterprise Application Support (Supply Chain) to lead the Supply Chain Support organization responsible for ensuring the reliability, scalability,



and operational excellence of Williams-Sonoma's global supply chain technology ecosystem. You will partner with Engineering, Product, Infrastructure, DevOps, and Business teams to drive production stability, operational excellence, continuous improvement, and customer satisfaction while championing Site Reliability Engineering best practices.
- Leading application support teams responsible for enterprise eCommerce platforms and IBM Sterling OMS.
- The team monitors production Supplychain services, detects issues early, and resolves operational and functional issues.
- As the Director of Enterprise Application Support team, you will play a pivotal role in fostering a culture of continuous improvement while ensuring the robust performance of our systems in a highly transactional, global eCommerce workplace.

The role requires deep technical expertise in eCommerce platforms, order management systems, specifically IBM Sterling, and supply chain operations

📌 Director – Enterprise Application Support (Hyderabad)
🏢 Williams-Sonoma
📍 Hyderabad