We’re Hiring: NOC Lead

Location: Gurgaon, Haryana, India

Experience:

• Sr. Engineer: 4–7 years

What You'll Be Doing
- Monitor RMS dashboards to detect EV charger issues and coordinate timely resolution.
- Analyze real-time charger data to identify anomalies, failure trends, and recurring issues.
- Support the Customer Support team by diagnosing technical issues remotely through RMS.
- Troubleshoot and resolve field issues remotely and through in office visits when required.
- Simulate field scenarios in the lab to replicate, investigate, and debug reported issues.
- Ensure timely remote firmware deployment, monitor firmware performance, and recommend improvements.
- Identify chargers exhibiting abnormal behaviour for detailed root cause analysis.
- Implement corrective and preventive actions to minimize charger downtime and improve fleet reliability.
- Collaborate with R&D; by providing data-driven insights and supporting issue resolution.
- Analyze charger performance data and recommend hardware, firmware, or software improvements.




- Drive continuous improvements in the RMS platform by proposing new features, UI enhancements, and automation capabilities.
- Develop and optimize remote monitoring, alerting, and self-healing mechanisms using rule engines and notifications.
- Integrate EV chargers with customer/OEM backend systems and support commissioning activities.
- Coordinate with customers on RMS-related issues, technical queries, and performance reviews.
- Prepare weekly/monthly charger health, uptime, and performance reports for management and customers.
- Present technical findings, failure analysis, and recommendations to internal stakeholders.
- Train Customer Support, Sales, Marketing, and new employees on product functionality, RMS usage, and new features.
- Create and maintain troubleshooting guides, SOPs, and technical documentation.

Your Profile
- Diploma/B.Tech in Electrical Engineering, Electronics & Communication, Mechatronics, or related disciplin

📌 NOC Lead (Gurugram)
🏢 Exicom
📍 Gurugram