- 1. Dispatch Management
- Order Fulfillment: Coordinate with the warehouse team to pick, pack, and label shipments as per sales orders (B2B/bulk or B2C/e-comm).
- Carrier Coordination: Schedule and book shipments with logistics partners (e.g., Delhivery, Xpressbees, local transport). Negotiate spot rates when needed.
- Documentation: Generate and verify e-way bills, packing slips, and GRN copies before dispatch.
- Tracking: Ensure all shipments are scanned, manifested, and handed over to courier/transport on time. Maintain a real-time dispatch tracker.
- Exception Handling: Resolve dispatch delays, misrouted shipments, or documentation mismatches immediately.

- 2. Return to Vendor (RTV) / Reverse Logistics
- Identifying RTV Stock: Identify damaged, expired, defective, or slow-moving stock marked for return to vendor as per policy.
- Processing Returns: Create RTV challans, coordinate with vendors for return authorization, and arrange reverse pickups.
- Documentation: Ensure credit/debit notes from vendors are reconciled against returned quantities.
- Vendor Follow-up: Track RTV shipments and follow up with vendors for credit settlement within agreed timelines.

- 3. Data Entry & System Management
- ERP Hygiene: Accurately enter all incoming (PO receipt) and outgoing (sales returns, dispatches) data into the ERP system (e.g., Tally, SAP, Unicommerce, Zoho, Odoo).




- Inventory Reconciliation: Update stock ledgers daily. Flag mismatches between physical stock and system records.
- Report Generation: Prepare daily ops dashboards: dispatch summary, RTV pending report, invoice pending list, and stock ageing report.

- 4. Invoicing
- Invoice Generation: Raise accurate tax-compliant invoices (GST) for all dispatches – sales invoices, credit notes (for returns), and debit notes (for RTV).
- Verification: Cross-check invoice details (price, quantity, HSN code, GST rate) against the approved order/purchase order.
- Dispatch Linking: Ensure that no shipment leaves the warehouse without a verified invoice attached.
- Accounting Handover: Submit invoice copies (physical/soft) to the accounts team for booking and reconciliation.

- 5. End-to-End Logistics Support
- Freight Management: Compare freight costs across multiple carriers for each shipment to optimize cost.
- Proof of Delivery (POD): Collect PODs from customers for all delivered shipments and file them systematically.
- Customer Returns (Reverse Logistics): Process customer returns – verify condition, generate inward challan, trigger refund/replacement, and route restock or RTV.
- Audit Support: Provide all dispatch, invoice, and RTV documents during internal or statutory audits.

📌 Dispatch Executive (Navi Mumbai)
🏢 Limese Retail
📍 Navi Mumbai