Salary: ₹14,000 – ₹20,000 per month + Performance-Based Incentives
Work Mode: [Work From Home / Hybrid]
Job Description
Nexfluence Marketing Agency is looking for a Customer Care Executive to handle customer and client communication, resolve queries, provide timely assistance, and ensure a smooth customer experience.
The ideal candidate should have valuable communication skills, a professional attitude, and the ability to understand customer requirements and provide appropriate solutions.
- Key ResponsibilitiesHandle customer queries through calls, WhatsApp, email, and other communication channels.
- Respond to customer questions professionally and promptly.
- Understand customer requirements and provide relevant information about our services.
- Resolve customer issues and complaints effectively.
- Follow up with customers regarding ongoing queries and requirements.
- Coordinate with internal teams to resolve customer-related issues.
- Maintain accurate records of customer interactions and follow-ups.
- Assist customers throughout the service onboarding process.
- Build positive and professional relationships with customers.
- Ensure a smooth and satisfactory customer experience.
- RequirementsGood communication and interpersonal skills.
- Positive Hindi communication and basic English.
- Professional and polite approach while dealing with customers.
- Basic computer knowledge.
- Comfortable handling calls, WhatsApp, and emails.
- Good problem-solving and follow-up skills.
- Ability to work independently as well as with a team.
- Freshers are welcome to apply.
- Previous experience in customer support, telecalling, client servicing, or customer care will be an advantage.
- What We OfferFixed monthly salary.
- Performance-based incentives.
- Professional work environment.
- Learning and career-growth opportunities.
- Exposure to digital marketing and client servicing.
- Opportunity to develop communication and customer relationship skills.
📌 Customer Care Executive (India)
🏢 Nexfluence Marketing Agency
📍 India
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