1. Collaborate with customers, sales representatives, and other departments to ensure seamless communication and service delivery.
2. Provide support in generating leads and qualifying prospects for sales representatives.
3. Prepare service reports, presentations, and proposals using CRM software.
4. Support and monitor the service team and alien service engineer for the customer site as per requirement.
5. Oversee the sales order process, including receiving purchase orders, creating sales orders, and ensuring timely fulfillment.
6. Coordinate with the service team to ensure timely service
7. Manage customer inquiries and complaints, providing solutions and responses in a timely and skilled manner.
8. Perform administrative duties such as maintaining files, submitting expense reports, coordinating travel, and scheduling appointments for the sales team.
9. Participate in sales and team meetings, providing reports and insights as required.