- Call Prospects: Contact potential or existing clients using prepared lists and scripts.
- Pitch Products: Explain features, benefits, and pricing of goods or services.
- Handle Objections: Answer questions and resolve doubts to close sales.
- Upsell: Recommend extra or higher-value products to current buyers.
- Record Data: Update customer details, order history, and call outcomes in CRM software.
Requirements and Skills
- Communication: Explicit, polite, and persuasive telephone voice.
- Resilience: Ability to handle rejection and stay calm under pressure.
- Tech Skills: Basic computer literacy and familiarity with CRM tools.
- Education: High school diploma or equivalent; extra sales training helps.