Responsibilities :

Key Responsibilities

Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.

Design and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.

Develop and refine alert correlation logic and actionable notifications to support IT operations.

Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.

Establish monitoring dashboards, KPIs, and reporting for event and alert management.

Drive the adoption of Service Operations Workspace and enhance user experience.

Support automation of event response using ServiceNow Orchestration and playbooks.

Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.

Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.

Maintain documentation, including architecture diagrams, knowledge articles, and SOPs.

Strong knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM)



with ServiceNow.

Solid understanding of CMDB data model and Service Mapping concepts.

Experience with MID Server configuration and troubleshooting.

Proficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.

Familiarity with ITIL processes (Incident, Problem, Change, CMDB).

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

ServiceNow Certified Implementation Specialist (CIS) - Event Management.

Experience with AIOps, Predictive Intelligence, and automated remediation workflows.

Knowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).

Experience in large-scale enterprise environments with complex IT ecosystems.

Additional Responsibilities:

Location : Hyderabad STP (Gachibowli)

Technical and Qualified Requirements:

Required Skill: Servicenow ITOM

📌 CISNGE - ITOM Event Management Engineer (Secunderabad)
🏢 Infosys
📍 Secunderabad