PRINCIPAL ACCOUNTABILITY:

- Good knowledge in handling guest requests.
- Should have good Telephone Etiquette.
- Valuable knowledge of Housekeeping operations.
- Responsible for Departmental keys and guest room master cards.
- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Maintaining records related to day to day operations of Housekeeping.
- Follow up with concerned departments in case of guest requests/ complaints.
- Updating the Housekeeping data board with information like VIP in-house, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
- Good understanding of the property management soft wares (E.g.: IDS.)
- Allocate work for each staff according to work load for the day.
- Make the relevant room status changes on the software as per the instruction given by floor supervisors.
- Prepare the room discrepancy list for Front office.
- Prepare the VIP amenities list.
- Prepare the Mini Bar consumption list.
- Post mini bar and laundry charges to the respective guest folios.




- Prepare Monthly Consumption report for Minibar, and any other miscellaneous sales.
- Prepare the missing / broken item register.
- Handle the lost and found procedures and all enquiries and updating the register and IDS.
- Maintaining the “I need it now/Odd cupboard items” cupboard.
- Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
- Coordinate with Engineering / Maintenance department for room maintenance issues.
- Co-ordinate with Front office department.
- Should have complete information related all the rooms in hotel.
- Should have information of every staff, and where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, pool side, SPA etc.
- Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving. Assist Housekeeper and Asst. housekeeper for preparing the monthly report.

📌 Supervisor-Housekeeping (India)
🏢 Mayfair Hotels and Resorts
📍 India