HR Executive – Retail HRBP

Department: Human Resources
Function: Retail HR
Location: Gurgaon / Head Office
Experience: 1–4 Years
Reporting To: HR Manager / HR Business Partner – Retail

Role Overview

We are looking for an HR Executive – Retail HRBP to support and partner with the Retail business in managing end-to-end HR activities for the retail workforce. The role will involve working closely with Store Managers, Cluster Managers and Regional teams to ensure effective manpower planning, employee engagement, performance management, employee relations and smooth execution of HR processes across stores.

The candidate should have strong communication skills, a hands-on approach and the ability to work in a fast-paced retail setting.

Key Responsibilities

1. Retail HR Business Partnering

- Act as the HR point of contact for assigned retail stores and business teams.
- Partner with Cluster Managers, Store Managers and Regional Managers on people-related matters.
- Understand business requirements and provide timely HR support and solutions.
- Conduct regular store visits and connect with retail teams to understand employee concerns and HR requirements.
- Support implementation of HR policies and processes across retail locations.

2. Manpower Planning & Recruitment

- Work closely with Retail and HR teams on manpower requirements for stores.
- Support recruitment for Store Managers, Assistant Store Managers, Sales Associates and other retail positions.
- Coordinate with the Talent Acquisition team for timely closure of vacancies.
- Track open positions, joining status, attrition and manpower gaps.




- Support onboarding and induction of new retail employees.

3. Employee Relations

- Act as a point of contact for employee grievances and concerns.
- Address employee-related issues in coordination with business managers and HR leadership.
- Maintain healthy employee relations across stores.
- Support disciplinary and employee-related processes wherever required.
- Conduct regular employee connects and feedback discussions.

4. Performance Management

- Support the performance management process for retail employees.
- Coordinate performance reviews, goal setting and appraisal activities.
- Track performance-related concerns and support managers in addressing performance gaps.
- Assist in implementing Performance Improvement Plans (PIPs), wherever applicable.

5. Employee Engagement & Retention

- Drive employee engagement initiatives across retail stores.
- Support recognition and reward initiatives for retail employees.
- Identify key employee concerns impacting engagement and retention.
- Work on initiatives to improve employee experience and reduce attrition.
- Conduct exit interviews and analyse key reasons for employee turnover.

6. HR Operations

- Ensure timely completion of joining, transfer, confirmation, promotion and exit formalities.
- Maintain accurate employee records and HR documentation.




- Coordinate with Payroll and HR Operations teams for attendance, leave and payroll-related concerns.
- Ensure HR policies and processes are communicated and followed across stores.
- Support HR MIS and reporting for the Retail function.

7. HR Analytics & MIS

- Prepare and maintain regular HR reports related to:
- Headcount
- Attrition
- Manpower vacancies
- Hiring and joining status
- Absenteeism
- Employee movement
- Performance
- Employee engagement

- Analyse retail HR data and highlight key trends and concerns to the HR leadership.

8. Store Visits & HR Audits

- Conduct regular visits to retail stores to understand people-related challenges.
- Check adherence to HR policies and processes.
- Identify gaps in employee documentation, attendance, manpower and HR practices.
- Coordinate with business teams to close identified gaps.

Key Skills
- Strong communication and interpersonal skills
- Good stakeholder management
- Understanding of HR processes and HRBP concepts
- Strong employee relations skills
- Good analytical and problem-solving ability
- Ability to handle multiple retail locations
- Good MS Excel and HR MIS skills
- Ability to work independently and take ownership
- Strong follow-up and execution skills
- Willingness to travel to retail stores when required

Preferred Experience
- Experience in Retail HR / HRBP / HR Operations will be preferred.
- Candidates with exposure to store operations, frontline workforce and retail manpower management will be an advantage.
- Experience in handling multiple locations/stores will be preferred.

📌 Human Resource Executive (India)
🏢 BIBA
📍 India