Key Roles &Responsibilities;

- Develop and execute theenterprise?wideclaims strategy for corporate and specialty lines.
- Establish benchmarks, KPIs, SLAs,loss?ratiotargets, and quality thresholds across theclaimslifecycle.
- Provide technical leadership for investigation, assessment, quantum determination, settlement strategy, and litigation management forhigh?severityand complex claims.
- Monitor loss trends, early warning indicators, and portfolio health; recommend corrective actions to underwriting and risk teams.
- Review and approve large and sensitive claims within delegated authority; align with reinsurers whereverrequired.
- Strengthen TAT, accuracy, documentation, reserving discipline, and audit readiness.
- Deliver cost efficiency through optimized vendor management (surveyors, lawyers, TPAs, adjusters).
- Conduct periodic claim reviews with major clients/brokers and represent claims in market engagements.
- Partner closely with underwriting, risk, actuarial, and product teams to ensure alignment on claim trends, pricing adequacy, and policy wordings.
- Maintain robust documentation, reporting, MIS, and regulatory submissions.
- Lead, inspire, and develop amulti?locationteam of claims professionals and technical experts.




- Ensure 100% compliance with IRDAI norms, audit requirements, and internal governance frameworks.

Key Requirements – Education & Certificates

- Master’s degree in Insurance, Finance, Law, Risk Management, or Business Administration.
- Qualified certifications such as ACII, III Fellowship, CPCU, or equivalent preferred.

Key Requirements - Experience &Skills;

- 15 to 20 years of experience in commercial/corporate insurance claims, including at least 5+ years in a senior leadership role.
- Strong exposure to managinglarge?ticket, complex, and specialty-line claims across corporate portfolios.
- Deep technicalexpertisein corporateclaimsinvestigation, evaluation, and resolution.
- Excellent understanding of regulatory frameworks, policy wordings, fraud prevention, and litigation management.
- Strongdecision?makingability inhigh?severityclaims and ambiguity-heavy scenarios.
- Exceptional stakeholder management, communication, and negotiation skills.
- Strategic mindset with strong analytical, problem-solving, andrisk?assessmentcapabilities.
- Ability to lead transformation, process excellence, and digital innovation initiatives.

📌 Senior Vice President - Corporate Claims (Maharashtra)
🏢 HDFC ERGO General Insurance
📍 Maharashtra