Role

IBM ACE Operations Support

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Location

Bengaluru

Experience:

15 – 20 Years

Number of openings

1

What awaits you/ Job Profile

- Manage, monitor, and maintain IBM App Connect Enterprise (ACE) environments.
- Monitor API execution using AWS CloudWatch, collecting and analyzing metrics to ensure optimal performance and availability.
- Provide operational support for integration solutions, ensuring high availability and performance.
- Troubleshoot and resolve issues related to IBM ACE and associated middleware.
- Experience in ESQL/OracleDB and Core Java.
- Proficiency in SOAP and REST Web services, both exposing and consuming.
- Experience with connectors for databases, file handling, and MQ integration.
- Knowledge of on-premise and cloud integration.
- Experience in message flows, message sets, and transformation logic.
- Collaborate with development teams to deploy and manage integration solutions.
- Apply ITIL best practices for incidents, problem, and change management to ensure efficient and effective operations.
- Perform regular system health checks and maintenance activities.
- Document operational procedures and support processes.
- Conduct thorough root cause analysis to identify underlying issues affecting operations.
- Perform detailed problem analysis to develop effective solutions and preventive measures.

What should you bring along





- Ability to work in a fast-paced, agile environment.
- Hands-on 24x7 operations experience in global business-critical environments.
- Utilize structured approaches to manage and resolve incidents, ensuring minimal disruption to operations.
- Conduct thorough problem analysis to identify root causes and implement effective solutions.
- Oversee change management processes, ensuring changes are implemented smoothly and efficiently.
- Experience in monitoring tools like IBM ACE tracing, Grafana, IBM Monitoring Events or relevant monitoring tools.
- Deployment Knowledge in GitHub.
- Readiness to work in shifts and on-call support.
- Experience in international collaboration.

Must have technical skill

- Proficiency in managing and administering middleware environments.
- Experience with monitoring and logging tools.
- Experience in ITIL processes and tools like ServiceNow, BMC Remedy or relevant Management tool
- Understand Agile methodologies and hands-on experience using Jira, Confluence or similar agile project management tools.
- Excellent communication and collaboration skills.

Good to have skills

- Certification in IBM IIB.
- Hands-on experience with IBM App Connect Enterprise (ACE) and IBM Integration Bus (IIB).
- Experience with API management tools such as IBM API Connect.
- Experience with other middleware technologies like IBM MQ.
- GitHub and Jenkins
- Domain background in Financial Services/banking.

📌 IBM ACE Operations Support - FS Data Management ODE (India)
🏢 BMW TechWorks
📍 India