RoleParametersParameter Weight %A+/AOthers
Service Delivery OfficerMoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) on Rel Channel Mapped Book15%NANA
Service Delivery OfficerMapped Book: 3% MoM TRV Growth of Mapped Book25%NANA
Service Delivery OfficerInc HH PH on Mapped Book15%1210
Service Delivery OfficerWelcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch)10%NANA
Service Delivery OfficerBranch Customer Base: Conduct customer events in Branches (min 2 per Month)10%NANA
Service Delivery OfficerBranch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption)10%NANA
Service Delivery OfficerService Mgmt: Ensure timely processing of all the SRs of Mapped book7.5%NANA
Service Delivery OfficerLobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations7.5%NANA

100%

📌 Service Delivery Officer (South India)
🏢 equitas small finance bank
📍 South India