Job opportunity with an Life Insurance Company.

Location- Navi Mumbai ( Sea Woods)

Experience- 8 yrs to 15 yrs

Designation- AVP Customer Engagement & Communication Strategy

Location: Seawoods, Navi Mumbai

Role Overview

We are looking for a leader to drive customer communication strategy across different customer segments and channels. The person should be strong in communication, consumer behaviour, creativity, digital tools and AI.

Key Responsibilities
Develop and manage customer communication strategy across the service journey.
Simplify complex insurance, operational and regulatory information into clear, customer-friendly communication.
Understand communication preferences of Gen Z, Millennials, Gen X and senior customers.
Adapt content, tone, format and channels based on customer needs.
Lead communication across emails, SMS, WhatsApp, letters, apps, websites and customer notifications.
Create or guide content such as campaigns, presentations, videos,



infographics and customer education material.
Use up-to-date AI and creative tools such as ChatGPT, Gemini, Canva, Figma and Adobe.
Identify communication gaps across customer journeys and improve customer experience.
Use customer feedback and data to test and improve communication.
Work closely with Customer Service, Operations, Digital, Technology, Marketing, Legal, Compliance and external agencies.
Ensure communication is creative, easy, consistent, customer-focused and compliant.

Key Skills
Customer communication and content strategy
Consumer behaviour and communication design
Strong written and verbal communication
Digital and creative mindset
Knowledge of AI and modern creative tools
Customer journey and CX understanding
Solid presentation and storytelling skills
Stakeholder and agency management

Thank you

📌 Avp Customer Engagement & Communication Strategy Mumbai
🏢 Hector u0026amp; Streak Consulting Private
📍 Mumbai