Job responsibilities
Communicate with clients and candidates regarding background verification cases.
Handle client queries through phone, email, and other communication channels.
Coordinate with internal verification teams to ensure cases are completed on time.
Track the status of verification cases and provide regular updates to clients.
Maintain accurate records and update information in internal systems.
Prepare reports and perform basic MS Excel/data-entry work.
Follow up on pending documents or information.
Identify issues or discrepancies and escalate them to the appropriate team.
Maintain skilled relationships with clients.
Meet assigned quality, productivity and turnaround-time (TAT) targets.

Skills they usually look for
Good English communication — spoken and written
Basic MS Excel and computer skills
Customer/client-handling skills
Valuable follow-up ability
Attention to detail
Ability to multitask
Qualified telephone and email etiquette

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Client Service Associate Malad
🏢 Securesearch Screening Service Private
📍 Malad