The Role

You will build and run the training system that turns caregivers into trusted specialists. You will design the syllabus, deliver the training, and make sure quality holds up in clients' homes, not just in the classroom.

Key Responsibilities
Design and continuously improve the caregiver syllabus: personal care, mobility and transfers, hygiene, feeding and nutrition support, vitals observation, medication reminders, infection control, and emergency response
Build dedicated modules on companionship and accompaniment: engaging with elders, emotional support, dementia-sensitive communication, and escorting clients to hospitals, appointments and outings
Align training content with the HSSC Geriatric Caregiver qualification (HSS/Q6002)
Deliver induction for current caregivers and regular refresher training
Conduct practical assessments and certify caregivers as field-ready
Set and enforce conduct standards: dignity, punctuality, grooming, qualified boundaries, and handling of client property
Run quality checks through surprise home visits, client feedback calls and incident reviews, then close gaps with targeted retraining
Maintain training records, assessment scores and quality dashboards
Coach caregivers on the job so good habits stick over time




Work with operations on caregiverclient matching and performance issues
Own complaint resolution: investigate every client complaint about caregiver conduct or care quality, speak directly with the client and family, hear the caregiver's side, and decide the corrective action (retraining, warning, reassignment or removal)
Close the loop with the client after action is taken, log every complaint and its outcome, and use recurring patterns to update the syllabus and SOPs

Requirements
GNM / B.Sc Nursing / ANM, or a GDA background with proven trainer experience
HSSC Trainer (ToT) certification preferred
At least 2 years of hands-on experience training caregivers, GDAs or nursing aides
Experience in geriatric care, home healthcare or hospital patient care
Fluent in Bengali and Hindi, with working English
Patient, firm and field-oriented, and willing to travel across Kolkata

Good to Have
Dementia care or palliative care exposure
Experience setting up a training programme from scratch

Key Skills: Caregiver Training, Geriatric Care, GDA Training, Elder Care, Quality Audit, Curriculum Design, Home Healthcare, Patient Care, Training Delivery, HSSC

📌 Caregiver Trainer & Quality Lead Elder Care Kolkata (India)
🏢 Noble Hands
📍 India