Customer Care Representative

Job Location: Navi Mumbai

Job Type: Full-Time

Experience: Freshers can apply

Education: 12th Pass or above

Job Type: Desk Job

Job Overview

We are looking for a Customer Care Representative to join our team in Navi Mumbai. The candidate will be responsible for assisting drivers, coordinating trips, resolving queries, and ensuring smooth day-to-day trip operations.

Key Responsibilities
Provide timely support and assistance to drivers during their trips.
Coordinate and manage trips efficiently.
Handle driver queries and provide appropriate solutions.
Monitor trip status and coordinate with relevant teams whenever required.
Maintain accurate records and update trip-related information in the system.
Escalate operational issues to the concerned team or supervisor.
Ensure smooth communication between drivers and the operations team.
Perform other duties related to customer and driver support as assigned.

Requirements
Minimum 12th Pass qualification.
Freshers are welcome to apply.




Good communication skills.
Basic computer knowledge.
Comfortable working in a desk-based role.
Ability to work in rotational shifts.
Good coordination and problem-solving skills.
Candidates should be comfortable working in a fast-paced operational workplace.

Salary & Perks
Salary: ₹20,000 CTC per month
TDS: 10% applicable as per company

Working Hours

Rotational shifts
Shift 1: 8:00 AM – 5:00 PM
Shift 2: 2:00 PM – 11:00 PM
Shift 3: 11:00 PM – 8:00 AM

Note: Candidates must be comfortable working in all three rotational shifts.

Job Location

Navi Mumbai, Maharashtra

Who Can Apply?
12th Pass candidates
Freshers
Candidates with valuable communication and basic computer skills
Candidates looking for a desk-based customer/driver support role

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Representative Navi Mumbai (India)
🏢 PITASYS Software
📍 India