Creating and managing a centralized database of all Current, past and prospective customers
Profiling them as per their category. Eg. Distributor, Industrial, up-to-date trade, institutional, etc.
Creating a calendar of communication and touch points with them. Sending regular mails, whatsapp, social media platforms
Handling all business social media platforms and whatsapp communication.
Replying all comments & DMs in all platforms.
Structured relationship calls- activating dormant customers, lead followups, customer satisfaction calls.
Creating a Next action date of each customer
Creating a monthly report of what people are saying or complaining or feedback? what recent products or colours they want?
Giving sales team a support from backend. Creating follow-up sheet for sales team.
Creating MIS Report
📌 Customer Engagement And Marketing Executive Kanpur
🏢 Kay Plast Product
📍 Kanpur
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