General Job Responsibility
Managing Complaints from NHB & Phone calls
Analyzing the complaints and provide RCA
Maintenance of TAT, Compliance, policies and procedures.

Preferred candidate profile
To have positive communications & Customer Correspondence knowledge either through Email / Letters in principle with the operational / customer service background.
Analyzing customer complaints and providing the response with complete resolution within prescribed TAT.
Minimum of 70 mails correspondence required
Interpretation of complaints and deliver service quality to customers
Use of systems and applications
Co-ordinate with internal teams and ensure resolution is provided E2E

Specific Skills
A High Level of Professionalism.
Ability to Gather Feedback and Provide Cutting-edge Insight
Interpersonal Relations-Team work, Effective communication, Positive & Empathetic attitude,Presentability
Personal Effectiveness- Excellent written and oral communication, Positive and Empathetic Outlook, Initiative and Commitment
Work Ethics- Ensuring Process and Protocols are maintained,

📌 Customer Service Chennai (India)
🏢 Hinduja Housing Finance
📍 India