We are looking for a motivated and customer-focused Customer Support Intern to join our team. The intern will assist customers and hotel partners with their queries, provide timely support, and coordinate with internal teams to resolve issues.
Key Responsibilities
Handle customer and hotel partner queries through calls, email, chat, and other communication channels.
Understand customer concerns and provide accurate and skilled responses.
Assist customers with booking-related and service-related queries.
Coordinate with internal teams to resolve customer issues.
Follow up on pending customer queries and ensure timely resolution.
Maintain proper records of customer interactions and complaints.
Escalate complex or unresolved issues to the appropriate team.
Maintain a professional and positive approach while communicating with customers.
Follow company processes, guidelines, and customer support standards.
Support the team with daily customer service activities and reports.
Requirements
Requirements
Freshers are welcome to apply.
Positive verbal and written communication skills.
Basic knowledge of MS Office / Google Workspace.
Good listening and problem-solving skills.
Ability to communicate professionally with customers.
Basic understanding of English; knowledge of Hindi or any regional language is an added advantage.
Willingness to learn and work in a fast-paced environment.
Positive attitude and good teamwork skills.
Skills We Look For
Customer handling
Communication
Active listening
Problem-solving
Patience and empathy
Time management
Team coordination
Basic computer skills
What You Will Learn
Customer handling and communication
Customer support processes
Ticket/query management
Issue resolution and escalation
Hotel/travel industry operations
Professional workplace communication
Internship Benefits
Practical experience in the travel technology industry
On-the-job training and guidance
Prospect to work with cross-functional teams
Certificate of Internship
Opportunity for a full-time role based on performance and business requirements