Job Responsibilities
Handle customer queries and provide support through chat.
Respond to customer concerns promptly and professionally.
Understand customer requirements and provide appropriate solutions.
Maintain accurate records of customer interactions and queries.
Ensure a high level of customer satisfaction.
Escalate unresolved issues to the concerned team when required.
Follow company processes and maintain service quality standards.

Requirements
Minimum 1 year of relevant experience in a Chat Process.
Excellent written and verbal communication skills.
Fluency in English, Hindi – all 2 languages are mandatory
Valuable typing speed and accuracy.
Robust customer-handling and problem-solving skills.
Ability to handle multiple customer conversations efficiently.
Positive interpersonal skills and a customer-focused approach.
Immediate joiners preferred.

Pay: ₹12,000.00 - ₹16,000.00 per month
Commuter assistance
Flexible schedule

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits
Cell phone reimbursement
Commuter assistance
Flexible schedule
Paid time off
Provident Fund

Work Location: In person

📌 Cse Customer Support Executive Kolkata
🏢 Proclivity Digitech
📍 Kolkata