Key ResponsibilitiesCustomer Service
Act as the single point of contact for assigned clients, handling enquiries, updates and escalations by phone, email and WhatsApp.
Share proactive shipment status updates (booking confirmation, vessel/flight schedules, ETD/ETA, delays, arrival notices).
Coordinate with the pricing team on rate requests and follow up on quotations sent to clients.
Resolve client issues such as delays, documentation discrepancies, detention/demurrage and billing queries quickly and professionally.
Build long-term client relationships and identify prospects for repeat and additional business.

Operations
Handle export and import shipments (FCL, LCL, air) from booking through final delivery.
Place bookings with shipping lines, co-loaders and airlines, and track space, cut-offs and SI/VGM submission.
Prepare and check shipping documents: HBL/MBL, HAWB/MAWB, commercial invoice, packing list, certificate of origin,



and other client or regulatory documents.
Coordinate with CHAs, transporters, CFS/ICDs, overseas agents and carriers for customs clearance, stuffing/destuffing, pickup and delivery.
Follow up on shipping bills, Bills of Entry, IGM/EGM filings and delivery orders.
Monitor free time and detention/demurrage exposure, and flag risks to clients and management early.
Share job details with accounts for timely invoicing, and help with collection follow-ups where needed.
Keep up with customs notifications, port/terminal updates and trade agreement requirements affecting client shipments.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks
Health insurance

Experience
Freight forwarding Ops/CS: 2 years (Required)

Work Location: In person

📌 Customer Service Officer Chennai (India)
🏢 WAR WAYS Shipping and Logistics
📍 India