811-CUFD OfficerDigital Banking Kotak 811-Contact Centre InboundThane - Handle inbound customer service queries related to digital banking products.
Provide assistance and support to customers using the 811 digital banking platform.
Work in a contact center workplace, managing calls professionally and efficiently.
Resolve customer issues, ensuring customer satisfaction and adherence to company policies.
Collaborate with team members and escalate issues when necessary.
Maintain accurate records of customer interactions and transactions.
Adapt to the energetic nature of digital banking services and updates.
Uphold confidentiality and data security standards while handling customer information.
Demonstrate positive communication skills and problem-solving abilities.
Contribute to achieving team targets and service quality standards.
📌 Customer Service Officer Digital Banking Thane
🏢 Kotak Securities
📍 Thane
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