Customer Relationship Service Executive

Location: Faridabad, Haryana

Experience: 13 Years preferred

Salary: 18,00025,000/month

Job Type: Full time | Work From Office

About the Role

Go Swastha is looking for a Customer Relationship Service Executive to manage fresh lead calls, customer follow-ups, existing B2B customer communication, payment follow-ups and basic billing activities.

Key Responsibilities
Call and follow up with fresh leads provided by the company.
Handle approximately 25–30 calls per day, including new leads and follow-ups.
Handle existing customer queries related to paneer, orders, deliveries and services.
Follow up with B2B/restaurant customers regarding pending payments.
Maintain customer and follow-up records.
Generate GST bills/invoices using billing software at the end of the day.
Coordinate with sales, accounts, operations and delivery teams when required.
Share daily updates on leads, follow-ups,



payments and billing.

Requirements
1–3 years of experience in customer support, telecalling, CRM, sales coordination or a similar role.
Good communication skills in Hindi and basic English.
Comfortable speaking with customers over the phone.
Basic computer and MS Excel/Google Sheets knowledge.
Experience with billing/GST invoicing software will be an advantage.
Valuable follow-up skills and ability to maintain records.
Responsible, polite and organised with a customer-first approach.

Preferred Background Experience in FMCG, Food & Beverage, Dairy, Restaurant/HORECA, B2B or Distribution will be an advantage.

Key

This is not a high-volume cold-calling role. The focus is on quality conversations, proper follow-ups, customer support and coordination.

📌 Customer Relationship Executive Faridabad
🏢 Go Swastha Agro Network
📍 Faridabad