Join us as a Customer Service & Operations Analyst
We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What you'll do As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs.

Your Day-to-day Will Include
Authorising and investigating all transactions to our KPIs
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need We’re looking for someone with robust interpersonal skills to listen to our customers,



develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced setting and have good organisational skills to deliver to deadlines.

You’ll Also Demonstrate
An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships
At least 12 months of experience in AML/CDD/KYC, with the ability to make informed decisions and provide explicit, well-defined justifications for the reviews conducted
Experience in CDD Remediation, including performing CDD/EDD/TDD reviews, as the role requires validating client information through both internal and external sources

📌 Customer Service & Operations Analyst Gurugram
🏢 NatWest Group
📍 Gurugram