01 Oct
|
Abrickwraps Consultancy
|
Mumbai
01 Oct
Abrickwraps Consultancy
Mumbai
WNS Global – Customer Support Executive, Pune
Process
Voice / Chat / EmailExperience:
1–10 yearsQualification:
Graduate
Key ResponsibilitiesHandle customer queries through
Voice, Chat and Email channels.Provide accurate and timely resolutions while maintaining high customer satisfaction.Follow process guidelines, SOPs and quality standards.Maintain proper documentation and update customer information.Achieve defined
TAT, CSAT, AHT and quality targets.Required SkillsExcellent
English communication and customer-handling skills.Valuable typing and written communication skills for Chat & Email.Basic computer knowledge and ability to work on multiple systems.Customer-focused attitude with valuable problem-solving skills.Willingness to work in rotational shifts / rotational week-offs .
📌 Customer Service Representative Mumbai
🏢 Abrickwraps Consultancy
📍 Mumbai