Job Title: Order Management Customer Service / Senior Specialist

Experience: 3 to 7 Years

Location : Bangalore JP Nagar

Qualification: Bachelors Degree in Business, Commerce, Supply Chain, or related field

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looking for an experienced Order Management Customer Service qualified to manage key and strategic customer accounts and ensure a high-quality customer experience. The role involves handling complex customer queries, order-to-delivery activities, escalations, and coordination with Sales, Supply Chain, Logistics, Operations, Quality, and Manufacturing teams.

Key Responsibilities:
Manage key, strategic, and premium customer accounts as the primary customer support contact.
Handle customer orders, order follow-up, backlog management, delivery commitments, complaints, and escalations.
Coordinate with Sales, Supply Chain, Planning, Logistics, Quality, Operations, and manufacturing teams for smooth order execution.
Support forecasting, bookings, PO coverage, and customer commitments.




Handle critical customer issues and supply-related escalations with timely resolution.
Conduct customer and internal alignment meetings and ensure proper follow-up.
Monitor service KPIs and identify opportunities for process and service improvement.
Maintain accurate customer records and ensure compliance with defined processes and SOPs.
Support onboarding and guide junior customer service team members.

Candidate Profile:
3–9 years of experience in Customer Service, Customer Care, Order Management, Inside Sales Support, or similar customer-facing roles.
Experience in international B2B or manufacturing settings will be preferred.
Robust experience in order-to-cash processes, customer escalations, delivery coordination, and cross-functional stakeholder management.
Good communication, analytical, problem-solving, and customer-handling skills.
Experience with ERP/CRM systems and MS Excel is preferred.

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