01 Oct
|
Modicare
|
New Delhi
01 Oct
Modicare
New Delhi
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries regarding products, orders, services, and general information.
Understand customer concerns and provide appropriate information or solutions.
Escalate complex issues to the concerned team whenever required.
Maintain accurate records of customer interactions and follow-ups.
Make follow-up calls to customers as assigned.
Coordinate with internal teams to resolve customer-related concerns.
Follow prescribed call handling processes, scripts, and communication guidelines.
Ensure a polite, qualified, and customer-friendly approach during every interaction.
Support the team in maintaining customer satisfaction and service quality.
Prepare basic reports and maintain daily call-related data.
Adhere to company policies, confidentiality requirements, and customer service standards.
📌 Customer Support Intern New Delhi
🏢 Modicare
📍 New Delhi