Role & responsibilities

Flexibility to work during the US and rotational shift is essential.

Message intake & dispersal.

Providing support through voice, chat, or calls.

Scheduling & appointment setting.

Order intake.

Opening trouble tickets.

Email response.

Monitoring system alerts.

Immediate notification of emergent issues and more.

After Hours Emergency Call Handling.

Complaints and Escalation Handling.

Qualification & Skills:

Looking for someone having 0.6 months to 4 years of relevant experience.

Should know Spanish.

A welcoming voice with an upbeat tone.

Typing speed must be over 25 WPM. A test will be administered.

Excellent customer service and computer literacy skills.

Excellent command of grammar and spelling must be adept at paying attention to detail.

Adaptable, a team player with exceptional verbal and communication expertise.

Computer skills in a Windows-based environment.
Must be available to work a weekend day (Sat or Sun each week). • Training will last approximately one week. In your second week, you will move to your recent set schedule. • Positive attendance & schedule adherence following.

📌 Customer Service Representative Spanish Pune (India)
🏢 Enhancor Services
📍 India