Location: Indore, Madhya Pradesh

Employment Type: Full time

Experience: 1–3 Years

We are looking for a Customer Support Expert who will be responsible for assisting customers, resolving their queries, troubleshooting issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle multiple queries efficiently.

Key Responsibilities
Respond to customer queries through email, chat, phone calls, and other support channels.
Understand customer concerns and provide accurate and timely solutions.
Troubleshoot basic technical and product-related issues.
Follow up with customers to ensure issues are resolved satisfactorily.
Maintain accurate records of customer interactions, issues, and resolutions in the CRM/support system.
Escalate complex technical or customer issues to the appropriate internal team.
Coordinate with Development, QA, Sales, and other teams to resolve customer issues.
Monitor and manage support tickets within defined response and resolution timelines.




Collect customer feedback and communicate recurring issues to the relevant teams.
Prepare basic reports related to customer queries, tickets, and resolution status.
Maintain a professional and positive relationship with customers.
Stay updated on product features, updates, and support processes.

Requirements
1–3 years of experience in Customer Support, Technical Support, Helpdesk, or a similar role.
Excellent verbal and written communication skills.
Solid problem-solving and troubleshooting abilities.
Good understanding of web applications/software products.
Experience working with CRM, ticketing, or customer support tools is preferred.
Ability to manage multiple customers and tasks efficiently.
Strong interpersonal and relationship-building skills.
Good attention to detail and follow-up skills.
Ability to work independently as well as collaborate with cross-functional teams.

Pay: ₹11,216.31 - ₹37,487.78 per month

Advantages
Flexible schedule

Work Location: In person

📌 Customer Support Specialist Indore
🏢 Creative Thoughts Informatics
📍 Indore